Cancellation and Refund Policy
Thank you for choosing Pêche Skin Clinic. Please note that we do not offer refunds for any treatments, products, prepaid packages, or gift cards purchased in our clinics.
In case of an adverse reaction, we encourage you to contact the clinic where you had your appointment. The clinic staff can guide you on alternative treatments or products and will handle the issue at their discretion, ensuring that your legal rights are protected.
Cancellations
We understand that unexpected situations may occur. To ensure smooth service for all our clients, we kindly ask for at least 48 hours' notice if you need to cancel your treatment appointment. If a cancellation is made within 48 hours or if you miss your scheduled appointment, we reserve the right to retain your deposit or charge the full cost of the treatment. For prepaid package treatments, the full treatment fee will be forfeited.
If you become ill within 48 hours of your appointment, please reach out to the clinic where your appointment is booked to explore your options.
Pre-paid Treatment Packages & Gift Cards
Prepaid treatment packages have an expiration date of 12 to 18 months from the purchase date, depending on the number of treatments. Gift cards expire after 12 months. Please make sure to schedule your treatments before your package expires or use your gift card before the expiration date. Unfortunately, we are unable to provide refunds for unused treatments or expired gift cards. If illness prevents you from using all the treatments in your package before expiration, please contact your clinic manager for further assistance.
Please note that gift cards can only be redeemed in-clinic and cannot be exchanged or redeemed for cash. Gift cards can only be used to purchase Pêche Skin Clinic services or products. Gift cards are non-refundable and can be used as part or full payment. To make a purchase for an amount that exceeds the remaining gift card value, customers will need to pay the excess using another payment method. Any remaining balance can be left on the card and be spent on future purchases. The remaining balance cannot be consolidated into a new gift card. If the customer has purchased the gift card for another person, the customer must inform the recipient that they are bound by these conditions. Pêche Skin Clinic will not be held liable for cards which have been lost or stolen, although we may replace faulty, lost or stolen Gift Cards at our absolute discretion. Any such replacement gift cards will have the same unused value (at the time of replacement) and expiry date.
'Glow Together' referral program
Pêche Skin Clinic offers a referral programme whereby each time a customer refers a friend by sharing a unique code (generated on our website), the recipient friend will receive a gift of €15 in credit to spend at Pêche Skin Clinic. The gift of €15 will also be sent to the referring customer once the recipient uses the unique code to avail their first service. Referral codes and credit applied to the referring customer’s account are redeemable by recipient only, are non-transferable and cannot be exchanged or redeemed for cash.
